Microsoft Store is one of the essential components of Windows 11 where you can get access to a wide range of different useful apps and interesting games. It is also recommended to install apps from known developers from the Store app instead of getting from unreliable third-party websites. However, sometimes the app will not open or stuck in the loading process due to unknown reasons. Don’t worry if the app doesn’t work properly in your system. In this article, we will explore the possible solutions to fix the Microsoft Store app not working issue in Windows 11.
Fixing Microsoft Store App
There are several easy methods to fix Microsoft App not working issue. However, before jumping into any method make sure to check the followings:
- Internet Connection – Sometimes unstable internet connection cause Microsoft Store to not open and work properly. So, first your internet connectivity is stable by accessing other apps and websites in Edge.
- VPN and Proxy – If the downloads are stuck, then you should check the network connectivity and disable any VPN or proxy setup if you have.
- Restart – as with any other problem, restarting system will help to terminate all running processes and help to load the app without any hangover.
- Windows Update – if there are problems with recent Windows updates, Microsoft will release the patch in subsequent releases. Therefore, make sure you are using the latest version of OS.
If these basic steps do not solve your problem, then try the followings.
1. Reset the Microsoft Store App
One simple method to solve the Microsoft Store not working issue is to reset the app. Remember, this is not restarting system or restarting the app. To reset the Microsoft Store app, you can use the Windows Store Reset tool (the app was earlier called as Windows Store). This is an official tool from Microsoft and comes as part of Windows OS.
- WSRest tool is available in C:\Windows\System32 folder. Open the path in File Explorer and double-click the application file to run.
- You can open the tools by going to the “Start menu” and type “wsreset” in the search bar. Click on the wsreset Run command and it will automatically reset the Microsoft Store.
You will see the tool will relaunch the Store app and check if it works properly. WSReset tool will not affect any of your account setting or app data. So, it is safe to use and the first option you should try to fix Microsoft Store app related issues.
2. Reset Microsoft Store App Cache
Next option to fix the Microsoft Store not working issue is to reset the app’s cache. Sometimes the app’s cache becomes corrupted thus affecting the functionality or crash the app frequently. To reset the Microsoft Store cache:
- Right-click on the Taskbar and select “Taskbar settings”.
- And then go to “Apps” section from the left sidebar of the Settings app.
- Now click on the “Installed apps” option to open all the apps found in your system. Search or scroll down to find Microsoft Store in the apps list.
- Click on the three dots at the end of the Microsoft Store item and select “Advanced options”.
- Scroll down on the next page and find the “Reset” section. First select the “Repair” option and let the system repair the Microsoft Office. This is like WSReset tool and will not delete any app’s data.
- If this is not fixing the issue, then click on “Reset” button and wait for the system to reset the app. You will see a progress bar and then a tick mark showing the process is completed. Remember, this reset will delete all app’s cached data.
Restart your system and check whether the issue is resolved or not. Hopefully, this method will help to solve your problem.
3. Use Windows Store Apps Troubleshooter
Windows 11 offers an in-built troubleshooter for detecting and fixing various problems. This will help to scan through all your Microsoft Store apps and fix the crashing issues. Follow the below steps to run the troubleshooter:
- First, right-click on “Start menu” icon in Taskbar and select “Settings” from the power user menu list.
- This will open Windows Settings app and scroll down under “System” section and select “Troubleshoot” option.
- Now click on “Other troubleshooters” option.
- Then scroll down and find “Windows Store Apps” and press the “Run” button in front of this option.
- The troubleshooter will start detecting and fixing the problems for you.
- At the end, you will see an option to “Open Apps & features” to reset the app as explained in method 2 above.
- Clicking on “Next” button will show the summary and the fixed and not fixed issues.
After completion of troubleshooting, restart your computer and try running Microsoft Store app. Hopefully it works and the problem is resolved for you.
4. Run System Scan from Command Prompt
Sometimes performance problems can hinder due to corrupted system files. You can try system scanning from Command Prompt to scan all protected system files and repair corrupted/missing files. Repairing these files may help to restore performance issues of Microsoft Store app.
- Click on the “Search” button on Taskbar and type “cmd” in the search bar. Now right-click on “Command Prompt” app and select “Run as administrator” option.
- Type sfc /scannow in the prompt and press enter key.
- The scanning process will take a while, wait until it is completed.
Upon completion, restart the system to see if the issue is resolved.
5. Reregister Microsoft Store App from Windows PowerShell
Another method you can try to fix the Microsoft Store app is re-registering the app using Windows PowerShell. This will help to reset and refresh the Microsoft Store’s configuration and registration information in the operating system.
- Go to the “Start menu”, type “PowerShell” in the search bar to find Windows PowerShell app. Right-click on it and select “Run as administrator” option.
- Now type the following command and press the enter key.
Get-AppXPackage WindowsStore -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
- It will take few seconds to complete. Wait for a while and then close the Windows PowerShell and restart your computer.
Now open the Microsoft Store app to check if it works properly.
6. Check Region Settings
When Microsoft Store launches on the system, it tries to sync with the region, time, and date settings. But sometimes the Microsoft Store doesn’t open because the region and language settings aren’t rightly configured. Let’s check the region and language settings to fix this problem:
- Open the “Start menu” and type “region settings” and open the corresponding system settings from the result.
- Scroll down a bit and change both “Country or region” and “Regional format” to the correct country or region from where you are operating.
After this, restart your system and open Microsoft Store. Hopefully, it will start working again.
7. Try with a New User Account
Sometimes corrupted user profile settings cause Microsoft Store app not working issue in Windows. If all the above methods have failed to solve the Microsoft Store issue, try with a new user account. Creating a new user account will provide afresh environment for the Microsoft Store app to run.
- Press “Windows + I” shortcut keys and open Windows Settings app.
- Go to “Accounts” section from the menu and select “Other users” option form the available options.
- Click the “Add account” button on the next screen.
- Then click on “I don’t have this person’s sign-in information” to create a local account in your system.
- Now click on “Add a user without a Microsoft account” link.
- Provide the “Username” in the given space and hit on the Next button.
- Click on the “Change account type” option below the new user account and select “Administrator” to make the user account as an administrator.
Now, login with the newly created user account and try running Microsoft Store to check whether it works properly.
Final Words
These are all the possible methods to fix the Microsoft Store app not working issue in Windows 11. Hopefully, among all the above-listed methods you can find the solution to your problem.
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