SiteGround is one of the officially recommended hosting services by WordPress.org community. Definitely most of you may have good experience with SiteGround customer service. It is very important to get good customer service, at the same time it is not the only factor required to buy a hosting plan. We have hosted one of our site on GoGeek plan and then moved to cloud VPS server later. And here we share our opinion on 5 important limitations you should be aware before purchasing a SiteGround hosting plan.
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5 Limitations of WordPress Managed Hosting
Here are the limitations of WordPress managed hosting with SiteGround.
1. Server Resource Utilization
SiteGround calculates server resources utilization in different manner than many other hosting companies. For example, below is the limit of the highest shared hosting plan GoGeek.
- Simultaneous Server Processes: 30
- Simultaneous Connections from Single IP: 20
- CPU Seconds / Program and Script Executions: 4000/hour, 40000/day, 800000/month
- Average Process Execution Time per Day: 4 seconds
- Shared Service CPU Usage: No more than 20% for a period longer than 10 seconds
- Server Memory per Process: 768 MB
- Inodes: 450,000
- Minimum Cron Job Interval: 30mins
Discuss with pre-sales representative if you don’t understand these limitations. Otherwise most probably you will exceed the utilization limit before the month end.
Auto scaling is a good feature available only on cloud hosting plans. This allows you to increase the server resources like CPU and RAM based on your need.
2. Number of Monthly Visits
The GoGeek offer page will show the plan can accommodate approximately 100k visits per month. It will also say this is merely a reference and not a restriction.
But the fact is you will fully consume the CPU resource and the service will be stopped due to high CPU utilization well below 100k limit. So if your site attracts considerable traffic like 2000 – 3000 visitors per day then never think of going with GoGeek kind of plans. For that matter never go for a shared hosting plan, rather we would recommend to go with managed WordPress hosting plans offered by other hosting companies having sufficient traffic limit or go for VPS / Cloud server.
3. SuperCacher Is Not the Replacement of W3TC
SiteGround offers builtin caching plugin called SG CachePress. By outlook one may mistakenly think that the SuperCacher is a replacement for caching plugins like W3TC which is not the case.
SuperCacher does the three level of caching perfectly as they claim. But the problem is there are many other factors for improving the site speed. For example, compression, leverage browser caching, minification, etc. can easily be taken care with W3TC in one place. With SuperCacher, you need to do each single step yourself in difference places like cPanel, .htaccess and in SG CachePress plugin. This will be a cumbersome task for a normal user and you may forget some settings like GZIP compression in cPanel.
SiteGround updated their plugin with many options for compression, browser caching, lazy loading and minification. However, a dedicated plugins like W3TC or WP Rocket can do the job better. For example, WP Rocket has a preloading and will disable SG Optimizer when you use on the same site.
4. Limited Backup and Restore
SiteGround allows you to download the backup of site and database files. Many hosts allow to see the directory wise backup files and permit scheduling of backups. This helps to schedule the backup when you have less traffic on the site. Unfortunately, SiteGround does not allow you to schedule a backup. What you can do is to raise a ticket and ask them to restore a backup for you without seeing what is the content of the backup. You can create backup any time but if you want them to create a backup then you need to pay money for each backup request.
5. Everything is Not About Customer Service
Whether ticket or chat, definitely SiteGround has professional and trained representatives to offer superior customer service. But contacting customer service for things like getting last backup copy is too much of dependency that all users may not like. You can also notice that 90% of SiteGround reviews on the internet are about good customer service and not about the technical features. So if you don’t like ticketing or chatting then you may feel trouble with SiteGround.
Undoubtedly SiteGround is one of the best hosting companies available on both technical and customer service front. Above are some of the important factors you should understand to avoid misunderstanding after purchase. Generally sites with less traffic should not have any problems on shared hosting environment, but sites with large amount of visitors need to be handled carefully. As SiteGround does not offer high-end managed WordPress hosting plans, you may need to go for upgrading to Cloud or dedicated hosting plan for larger sites. Still you may need to find separate solutions for boosting the speed and scheduling regular backup.